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FAQ's


What is your return policy?


All sales are final, No refunds. Please purchase carefully and know what your facility allows, we are not responsible for rejections, refusals, or confiscations.

How long does my order take to arrive?


Please allow 5-15 business days for most orders to arrive. Receipt of order is confirmed through delivery confirmation.

My order was refused by the facility and I would like it re-shipped, what should I do?


If your order was refused for whatever reason and you would like it re-shipped, you must pay the shipping and handling fee again. Please contact us using contact us page for all re-shipments. Or you can text us at 973-797-WHOA

I ordered a pre-ordered title, when will my order ship?


Any orders with pre-orders will not ship until the pre-ordered title is in stock.

Do I need a Paypal account to checkout using a Credit/Debit Card?

You do not need to have a Paypal account to checkout with Credit or Debit card. Just complete the checkout process and you will be given the opportunity to checkout without logging in.